While traveling on business, my bag was sent to my intermediate layover in Philadelphia, instead of my final destination, Charlotte. Since the bag was tagged to Philadelphia, it wasn’t going to make it to me in time or return home. After calling baggage multiple times with no response, I called the Philadelphia USO. I had stopped by the USO many times while traveling through and the staff was always willing to go above and beyond. The Liberty USO Staff Member helped me immensely by going to baggage, finding my bag, alerting baggage to the issue, having them call me, and sending my bag home so it would be there when I arrived home the next day. I can not tell you how it put my mind at ease to have someone help me when there was nothing I could do but stress about my belongings crucial to my job. Thank you Liberty USO!